Our Services in Summary
BUSINESS DISCOVERY
A 'deep dive' into your building business to find out where you are performing well and not so well.
What do we cover:
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5 key areas of your business
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26 sub-categories
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benchmarking against 'best practice' and other similar building businesses
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a full report with a priority plan
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STRATEGIC FOCUS
Understanding your 'business model' is the key to knowing how your business needs to be structured.
We help you create:
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one page 'visual' map of your ideal business
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strategic actions to achieve your ideal business model
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priority action plan of goals and tasks to achieve your strategies
This is a key step in your understanding your strategic marketing. This is your strategy for success.
CUSTOMMAP
Your customers are your No 1 focus and making sure they have an enjoyable experience while purchasing from you and when you deliver your product or service is paramount.
We help you create:
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a matrix of the activities, touch points and information required at all stages
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the link between your business strategies and the systems and processes required
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a priority action plan of tasks required to complete the mapping
This is a key part of your strategic marketing and customer service priorities.
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BUSINESS PLANNING
A Business Plan is your commitment to goals and targets and brings together the work done on your Business Model, Customer Journey Map, Business Principles and Financial Plan into one document.
We help you create:
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a One Page Business Plan
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key goals and targets
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an easy communication to staff, accountants, bankers and other stakeholders
THE WAY WE DO THINGS
They say 'a picture is worth a thousand words'. Process Maps make it easy for staff to understand their roles and responsibilities.
We help you:
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create process maps for every stage and phase of the systems within your business
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identify inefficiencies in your business
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duplication across your business
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develop better ways to improve your business
Process mapping is the first step before publishing operations manuals as it helps confirm the process and reduces significantly the amount of words required to describe the processes in a business.​
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OPERATIONS MANUALS
Operations Manuals give you 'peace of mind that the business is being run the way you want it to be run.
We help you:
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create manuals that describe all the steps and processes within the business
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bring together all the work done on customer journey mapping, business planning, process mapping and any links with software such as construction software.
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set your business up in a way that it can be sold as a going concern
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make your business more valuable
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make it easier to train new staff and update existing staff
Once these are all done, you can concentrate on growing your business as the business is setup to grow.
DESIGN REVIEW
Better design means more profits.
We can help:
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create more efficient designs
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introduce better 'buildability' within your designs
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eliminate poor performers
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eliminate potential warranty issues leading to better profits.
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BUSINESS DASHBOARDS
Business dashboards can reduce meetings and allow you to see your business 'at a glance'.
We can help:
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create dashboards for sales and marketing, customer service, construction and finance
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see the KPIs in one place
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reduce the amount of reporting being done by staff = more productivity
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